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Technical Issues

August 5th, 2020 2:30PM

Technical Issues
08/07/2020
We are extremely hopeful that the issue has been resolved. Our programmer worked tirelessly to find a  solution. We apologize for the delays and appreciate everyone's patience. If you have any issues do not hesitate to contact us at eduhero@esc6.net or 936-435-8443. We are happy to help however possible. 

Best,
The Eduhero Team


08/06/2020

The Eduhero Team has put in a ticket with Amazon Web Services to see if we can resolve the slower speeds. We are working on a solution and, again, apologize for the delay. If possible, please come back after peak hours (after 5:00 p.m.). Your time is important to us and a resolution is our highest priority. Stay tuned. 


08/06/2020

Eduhero is up and running at full capacity. Again, we apologize for the inconvenience. If anyone is experiencing issues, feel free to contact us. Thank you all for your feedback and consideration. We appreciate it.


The Eduhero Team

Original Post
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On August 4, 2020, we were made aware of slower connection times and timing out issues. They seem to occur mostly during high volume times of 10 am - 5:00 pm. We want to apologize for any inconvenience this has caused. We made adjustments in the last few weeks, anticipating an increase in volume as it is our goal to provide fast and reliable service. 

At 7:00 pm (CT) on August 5, 2020, we will perform site maintenance to maximize our site and avoid further disruption. Eduhero will be down during this time, and our hope is that. we will be up and running by 9:00 pm (CT). There will be a notification on the site itself but wanted you all to be aware. 

We are here to support you; however, we can. You can reach us at 936-435-8443 or eduhero@esc6.net. We much appreciate your patience help during this time and want you all to know that a resolution is our number one priority.

Best Regards, The Eduhero Team
Posted by Eduhero
23 comments

Eduhero Update - COVID-19

March 24th, 2020 11:19AM

Eduhero Update Covid 19
The Eduhero Team is Here for You
Good Afternoon,

We know that the COVID-19 virus is an unprecedented occurrence worldwide and has deeply impacted education. Although schools are closed we know that many, if not all of you, are still working and planning for what's next. So, we wanted to take this time to assure all of you that Eduhero is fully up and operational. We use Amazon servers and even with our facilities closed, we are able to provide customer support remotely. If there is any need, do not hesitate to contact us at 936-435-8443 or eduhero@esc6.net.We are still working on content and looking for subjects that could be helpful during the transition to online learning. If you have any questions or suggestions please let us know. We value your feedback and want to help however possible. 


Warmest Regards,
The Eduhero Team
Posted by Eduhero
28 comments

Update Banner
Eduhero Notification - Seizure Awareness & Cybersecurity
Hello,

We know it's a busy time of the year. But had a few important items to share. Moving forward, we are going to send notifications for important information. 

This email is to inform you that we are removing the Seizure Awareness course from Eduhero. During the 86th Legislative Session, this course was added as a requirement and must be TEA-Approved. The ONLY TEA approved course is provided by The Epilepsy Foundation and can be found here. It can be taken free of charge. We apologize for any inconvenience but want to avoid any confusion. 

Any user that has completed Seizure Awareness will keep their certificate and CPE credit. However, it will be removed from any Plan. Please let me know if there are any issues on your end.

In addition to this change, we have great news. We have added a DIR-Approved Cybersecurity for Educators course. It is included, at no additional cost, to our current Heroic Package subscribers. If you have any questions or concerns please do not hesitate to contact us. We are happy to help. Have a great day.

-The Eduhero Team

www.eduhero.net
eduhero@esc6.net
936-435-8443
669
Cybersecurity Awareness for Educators
This DIR-approved course provides an overview of cybersecurity including the importance of data protection, the different types of threats, as well as the effects of unsecured data. 
Posted by Eduhero
9 comments

Eduhero Newsletter

November 1st, 2019 8:00AM

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Posted by Eduhero
0 comments

Eduhero Milestone

September 5th, 2019 10:39AM

300k Completions
Thanks for a Wonderful In-Service Week!
The Eduhero Team would like to thank every single one of you for a fast-paced but successful in-service. We had a record-breaking 312,378 completions in Eduhero from July 1, 2019 - September 4, 2019. Unbelievable. We know that back to school can be daunting, but we are committed to helping however possible. Please send us any feedback and know that we keep the user experience in mind when creating courses. 

Have a great school year!

The Eduhero Team
Erika, Chris, Kat, Jigar, Kathy, and Robyn
Posted by Eduhero
3 comments